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Tivo remote control broken

WW3
Joining in

on ‎26-11-2023 09:51

Struggling as can't order a new remote online, as it loops round, despite trying to use Chrome, Firefox etc. Please Please Please can someone from Virgin Media pick up message and order me a new remote !! 

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎27-11-2023 22:41

Hi @WW3 

A member of the forum team should pick this up for you in a day or two.

In the meantime do you have the TVControl app? If not you can download that and use it as a temporary remote.

There are links to download the app for ios and android systems on the following page :-

https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/telly-hacks-2020 

Plus details of how to use the app <<< here >>> 

Or call in and speak to Faults 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and order the remote for you.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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John_GS
Forum Team
Forum Team

on ‎30-11-2023 11:30

Hi @WW3 

Thanks for posting and welcome to the community.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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