on 05-04-2023 18:12
My contract is ending shortly and I have a TiVo box, Tv only, no phone and no broadband, Is it possible to do the following if I called virgin media .(See Below)
Add Virgin Broadband
Downgrade To The Player Package On TV
Add Personal Picks
Answered! Go to Answer
on 05-04-2023 19:28
Hi @Carlos19731
Just some additional info.
If you click on the following link it shows the channels available on the Mixit tier in column 4 - the ones you currently subscribe to are shown in column 2
You can add one or more of the Personal Pick selections and cancel them at any time by giving 30 days notice.
Cancelling Personal Picks would not alter your contract length for the rest of the package you have agreed to.
There's a list of the Personal Picks on the following page.
on 05-04-2023 18:15
Just to add to my first message I currently subscribe to the Mix Package
05-04-2023 18:26 - edited 05-04-2023 18:41
@Carlos19731 wrote:My contract is ending shortly and I have a TiVo box, Tv only, no phone and no broadband, Is it possible to do the following if I called virgin media .(See Below)
Add Virgin Broadband
Yes. When recontracting your TiVO box will be replaced. You can stay with the TiVO firmware (V6 box) or move to Horizon (V360) which is completely different in operation. They will try to upsell you to V360, but you DO NOT have to accept it. Migrating to the new firmware is currently voluntary. Both require Virgin Broadband as they have no internal modem.
Downgrade To The Player Package On TV
Player TV is a legacy pack & anyone still on it will be moved to Mixit TV when they recontract, so Mixit TV is now the base pack.
Add Personal Picks
Yes, you can add personal Picks to Mixit TV base pack.
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on 05-04-2023 19:28
Hi @Carlos19731
Just some additional info.
If you click on the following link it shows the channels available on the Mixit tier in column 4 - the ones you currently subscribe to are shown in column 2
You can add one or more of the Personal Pick selections and cancel them at any time by giving 30 days notice.
Cancelling Personal Picks would not alter your contract length for the rest of the package you have agreed to.
There's a list of the Personal Picks on the following page.