QuickStart, set up and connections
Installing and configuring your kit
3371 PostsActivity in Broadband
Hub 3 Constant red light overheating
Hi, I’ve followed all the reset instructions and no change. Please can someone from virgin contact me to send a new hub. Thanks Paul
Cant get virgin in area
I have just moved into a new house is a new build have boxes in house with virgin signs on it but saying is not in my area my housing is saying it is would anyone be able to help me with this ?
Outage in my area
There is an outage in my area, a few hours is fine but I gave virgin a call yesterday about it, and the guru reassuring me it would be ready by 3am following day. It has now been 7 hours after the initial time it would be GUARANTEED that it would be ...
ntlworld.com email not working
My ntlworld.com email that I've had for years is now not working...approx a week.I use this email for private and business email and have a lot of saved important emails.I desperately need it back if anyone can help?This keeps coming up (below)...mys...
Slow Gigabit broadband speeds and drop-outs
Hello, my set-up is:I have Gigabit broadband from VM and a Hub5.I have the Hub5 in modem mode.I use an eero mesh system.I use an 8 port DLINK Gigabit switch that distributes using CAT6 to various rooms and floors in my house.I have eero satelites loc...
(Very) Slow Cloudflare Proxied Websites
Hi all,This week I have had FTTP Virgin Media 500M installed, through SpeedTest.net I'm getting results of 550mbit down & 54mbit up -- great (via ethernet).However, I've noticed some major lag when visiting my work websites. They are all public-facin...
Cloud lost connection
Alarm system - my alarm control panel is connected to my Virgin router but not polling to a third party cloud and showing a "FULL NETWORK" message on the diagnostic menu.They have checked all settings within the alarm control panel which have not cha...
Email help urgently please, emails so alow to come in!
Today I noticed a shortage of expected emails. I realised then, that even though refresging ok none were comming in. It was the lack of my usual spam emails that alerted me. Other emails, receipts and amazon etc are taking anywhere from 10 mins to co...
first time joining and frustrated
Hi,I joined M500 on 4th May and received the Contact Information Sheet and Contract Summary.It required an account number and area reference, which I didn't have when I tried to register for the My Virgin Media app.The provisional installation date i...
Nasty blackmailing email
Someone emailed me to say they'd hacked my email account and were going to send malicious emails to all my contacts, or use AI to generate stuff to post stuff online etc etc, unless I paid bitcoin into their bank account within 48 hours. I can't reme...
