TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 1108 Views
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 26027 Views
  • 185 replies
  • 1 kudos

Virgin TV Go sign in error

Figured I might get more help here than calling customer service. I'm a new virgin media customer. Everytime I try to log in to Virgin TV Go, I get the message saying my username or password are incorrect. Both of them are correct, and I am signed in...

ShaunL1 by Joining in
  • 848 Views
  • 4 replies
  • 0 kudos