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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 173 replies
  • 1 kudos

Virgin TV Go on Android TV Box

I can plus my laptop into a TV via HDMI and watch TV Go and Sky Sports on a larger screen like that.But has anyone been able to install the Apps on one of those Android TV boxes and view them via this. And if so is the resolution ok and formatting se...

archercj by Fibre optic
  • 2 replies
  • 0 kudos

Does GO app allow watching of recorded programs on Windows?

I have recently joined Virgin TV from Sky.  I have spent the past 12 years happily watching Sky Go on my computer.  I still have it for another week and it works like a dream in comparison (silly me).Virgin GO does not seem to allow me to watch any r...

paulh_nwuk by On our wavelength
  • 17 replies
  • 0 kudos

TV Go Login on New Laptop

Hi,I have a new laptop which I want to register and am trying to login to Virgintv go via Firefox, Edge or Chrome all with the same result.As soon as I enter the Email address and password and click Sign in I get an error message, "Something Went Wro...


Device Management

HiI am trying to watch tv go on my kindle fire. When I go to device management there is no option to replace another device, even though my laptop and phone are both on there twice. Is it possible to remove these 2 devices or clear the whole list and...

Sky Sports Device Limit Error

Hello,When I try to watch Sky Sports on the app, it tells me that my device limit has been reached. Have tried to manage devices in the Virgin App, but to no avail. I gather from other chats that my account needs to be reset in order to fix this. Can...

Resolved! Tv control - out home streaming not permitted

tv control app won’t let me watch anything on iPad now - just keeps saying out of home streaming not permitted WHEN IM AT HOME - virgin no help at all - deleted and re installed no joy any help appreciated

changing sky devices on TVgo app

 the link on the TVgo app for "managing my sky devices" does not work. I have updated my new devices for TVgo but sky requires me to contact my provider before I can watch sky TV on them. How can I get my sky devices changed?

Sky sports cannot delete devices

Hii am trying to remove devices so I can watch sky sports. I have gone to setting device management but it’s only giving me the option to swap not delete. I want to delete some of the devices, why is nothing simple ? 

How do i change my devices

I am able to use 5 devices for my virgin media, how do I change these? I am trying to use an ipad but it says my device list is full. 

statto79 by Joining in
  • 2 replies
  • 0 kudos