TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 3 kudos

Max devices reached

So many comments about this but no answer on the forum. All TV channels work fine on the app except Sky Sports which you have to log in separately. Always get the same response max device reached although only logged in on one other device. Device ma...

Khatwell by Joining in
  • 2 replies
  • 0 kudos

Has the telly tablet finally had it's day?

Hi all,There is a new error message on the telly tablet when i try to play saved programmes from the 360 box through my TV GO app. I have tried all sorts including factory reset on tablet. All other devices, (phone on android, ipad,) all working fine...

Resolved! TV Go app

I have perpetual problems trying to get the TV Go app to connect to the TV Box so that I can watch my recordings on an iPad. Every evening I have to try; restart the TV box, restart the iPad, restart the app multiple times. Often have to restart my w...

IWC24 by Joining in
  • 47 replies
  • 0 kudos

Virgin TV Go, Firefox/Chrome

Why is it Virgin TV Go never works??It constantly either tells you sorry you have to replace your device or says 'Not available - sorry, we can't play this at the moment'. In the meantime, BBC-ITV-Channel 4-Channel 5-Britbox-Netflix-Prime Video and a...

robertfb by Joining in
  • 5 replies
  • 0 kudos

Sky Movies on My Virgin Media app

Hi there,I was wondering if theres a reason why you only get a small selection of movies when looking on the app on my pc and also I only have Drama, Horror and sci-fi options with no films in each section and don't have comedy and other options avai...

Virgin TV Go login doesn't work

Every time I try to login to my TV Go, it says something like, 'Sign in is not available, please try again later'. I watch football from desktop and because of this I am unable to do so. I have tried everyhting - resetting password, changing browser,...

Issues playing programs on TV GO App

Hi, I’ve looked at previous posts but nothing working so far.I’m unable to play live TV or watch any shows on the TV GO App, on a new iPad Air. Message says: not available- sorry can’t play this at the moment.  Can still play live TV on old iPad mini...

OW384 by Joining in
  • 9 replies
  • 0 kudos

Cannot play On Demand or Netflix

Has this issue been resolved as I've had the same issue for over a year now and really not happy I'm not getting what I pay for. Cannot play Netflix either. Last time I queried this I was told my tv was not compatible. 

huddo64 by Tuning in
  • 1 replies
  • 0 kudos