on 20-01-2023 12:10
Hi,
When I try to update my Websafe settings (either virus or child safe) I get an error message saying:
"Sorry the changes you made were not saved, please try again"
I have tried this in various browsers and on various devices with the same error each time. Would it be possible to just disable both of these settings on my account please?
on 20-01-2023 15:42
Once signed in go to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings and try making the change from there. Does the issue persist?
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on 23-01-2023 10:55
Unfortunately no, this had no effect. I have created an account but am still unable to modify these settings as I get the same error.
on 23-01-2023 12:33
Sorry to read that. issue has been flagged to the forum team who are best placed to help further; be aware it can take them a few hours / days to respond, though usually its the former.
on 23-01-2023 12:38
Hi there @cheezdude
Thank you so much for your first post to our community forums and welcome to the team, it's great to have you here.
I am so sorry to hear you are facing these issues updating your settings, I would be happy to take a look into this with you via a PM.
I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
on 27-10-2023 23:14
I have the same issue it’s driving me nuts please help
on 29-10-2023 08:36
Hi TED209,
Thank you for your post. I'm sorry to hear that this hasn't worked yourself.
I am happy to take a look into this for you.
I will private message you now to confirm your details.
^Martin