ContributionsMost RecentMost LikesSolutionsRe: New hub 5 booting everyone off Thank you I have successfully used WhatsApp and an engineer will be coming out Re: New hub 5 booting everyone off Thank you. I kind of hoped a technician would appear here and sort it out! Can’t bear phoning them. Do they have WhatsApp? It’s 2026! New hub 5 booting everyone off My Virgin Hub 5 boots devices off Wi-Fi most evenings (usually around 7–8pm) although it did it today at 11:30am. Like, the whole WiFi network just disappears (both 5G and 2.4g) like it’s rebooting, only the light is still on. Comes back after about 5 mins. I also just get speed dropouts for a few minutes, this happens every day too, still connected but little to no internet speed. Things I’ve already done: Turned off Smart Wi-Fi / optimisation Split 2.4GHz and 5GHz into separate SSIDs Fixed channels manually (no DFS / not channel 100) Fixed channel widths (not auto) turned hub off for 4 hours Still happens. Please help. I thought hub 3 was bad. Was looking forward to better speed and consistency but this is just weird. admin page says Your Hub 5 status Wireless(On (2.4 and 5 GHz)) Internet(Partial Service (DS only)) Telephony(Disabled) SolvedExtender gives low speeds Hi wifi has been patchy at the back of my house. I have Ethernet in the kitchen at the back. I bought a TP link and plugged it in. It can do 300mbps. The hub 3 admin page listed the Ethernet connection as 100. My iPhone gives me about 15mbps and my older iPad strangely gives about 35. None of these are anywhere near 100. I don’t seem to have any way to modify or specify the Ethernet speed on the hub admin page. what am I doing wrong here please? Guest network and parental safety Hi I want to have my main WiFi network with parental filtering and my guest network totally open. This is so my kids don’t watch YouTube all the time, but I can let them on the guest network with “that day’s password” which may or may not involve a brainteaser. Will this work or does the parental/website filtering apply to both? Is there any way to manage it via DNS or something? thanks