Exactly the same has happened to me, since February 2023. Here’s the sequence of events with Virgin:
1. Noticed orange light on router and found lots of posts on Virgin community about that - Virgin’s response was that the router was likely to be the problem and should be replaced.
2. contacted virgin help desk, performed all their standard checks and assured them that our house / router etc. was unchanged for several years, and all the years we had used virgin.
3. Engineer visited, found and fixed problem in street, then installed new router (which still had orange light but he thought that was ok).
4. The problem was still there. So the incoming speed of 250 Gb actually reads as 274Gb in room with router but less and varied around the house. Even with no other devices on, the speed varies from 225Gb down to sub 50Gb.
5. Over a period of 2 months, Virgin supplied 3 Wi-Fi pods. The problem isn’t fixed, but the pods have given a top speed of 225Gb across most of the house. But this is still the top speed, with frequent lows of sub 50Gb.
6. on Speedtest.net, the graph of readings clearly shows the high and low extremes alternating over a 10 minute period. The tests are skyways checked at a quiet period with no other devices operating.
7. on every request, even with the new router, I diligently reset the router, but it makes no difference. Virgin say their tests confirm all is well, but clearly that’s not true.
maybe someone from Virgin could comment?
jeremy
