Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Constant slow speeds

sjmorrison
Joining in

on ‎29-02-2024 11:06

Hiya,

I'm on the Gig package, and i'm not getting remotely near those speeds.  The most i seem to get at teh moment is about 400 Mbspeedtest.jpgs.

 

Any ideas please?  

Thanks

Scott

0 Kudos
3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

on ‎29-02-2024 14:24

Run a direct wired test on this site.  Run the FULL tests and post the results

www.samknows.com/realspeed

Note this does not work if you are using the Hub in modem mode 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

Kath_F
Forum Team
Forum Team

on ‎04-03-2024 10:54

Hi Scott, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your speeds. We can see that you're testing the speed through WiFi. As it stands, we can see the hub is in modem mode which suggests you're using a third party router. 

Can you please disconnect this and connect to the hub via an ethernet cable and test again? This will give a much more accurate reading on what speeds you're getting. 

Keep us posted on how this goes. 

Thanks, 

Kath_F ✨
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
0 Kudos

Martyn
Up to speed

on ‎04-03-2024 20:36

yeah wifi is most likely the problem samknows speed test will test the speed at the hub and the device.

Connection: Virgin FTTP Gig2 (XGSPON)
0 Kudos
Top