Renewal Price does not match on email?

[Ellisw25185]

Hi, I've just completed a renewal for my dad with virgin media. We've been VM customers for years now, and for our same package the renewal price was £52. I've just received an email with confirmation number for £72?

[Vikki_M]

Hi Ellisw25185,

Thank you for your post and welcome to our community.

We are sorry to hear about the issue with the new contract price.

Was this renewal done over the phone or via the online account please?

Please pop back to us when you can. 

[Ellisw25185]

Hi Vikki,

This was done via the online account 

[Kath_F]

Hi Ellisw25185, 

Thanks for coming back and updating us on this. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,