HiWould one of you kind souls be able to check when Virgin Media might be available to order at my address please?We had the black Virgin Media-branded duct installed at our boundary around 5 weeks ago. I understand it can be difficult to pinpoint an...
HiI'm moving into a new place soon - and when I input the postcode, it will only let me select the number for the building, but I can't actually choose any flat numbers for the place, including the one I am moving into soon.I've requested for it to b...
Hi VM,We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). We would like this to be re-located please into our living...
My neighbour has subscribed to Virgin. I have not. Whilst I was out the installers have trespassed my garden, walked over my plants and used my fence to attached the Virgin wire without my permission. The wire runs all the way up from the path, naile...
The automated support system is ridiculously stupid.I call up and it does some tests and tells me my hub is faulty without asking me anything, then arranges and engineer to come and take a look at my hub.But my hub is not faulty. The TV service is a...
Hi, i have noticed the cover to my brown external box is missing, exposing the main internet wire that come in from the public foot path. Could this please be repaced as I am worried the cable may get damaged
HiI have a hub 4 in modem mode connected to an ASUS mesh. (1Gb service)Recently I have been losing internet for a couple of minutes at a time on a regular basis throughout the day.Unable to log into hub (connection refused) to check logs but no issue...
I've recently moved to this property and the broadband cable has been left on the fence. If customer service is on here can you let me know if someone can take a look please
I am having constant drops in my internet connection (multiple times on a daily basis - generally in the evenings) and have set up a broadband quality monitoring which shows regular spikes in packet loss and high frequency of latency above 60ms. Look...
I've been round in circles and online help just trying to get an appointment to move my box/cabling into the other room and I've seen on here it can be done through here so please could someone contact me regarding this? Thank you
