Resolved! Brown outside box damaged
How can I get the brown box repaired or replaced?
Forum Posts
I cannot set up without engineer
When I got a virgin contract, a virgin media salesperson promised me to send an engineer. I told the salesperson I could not set it up by myself, I definitely need an engineer, I was willing to pay £30.00 but the seller said it's free, no need to pay...
Please help - Waiting months for VM & now no internet
Hello, I don't know what's worse, recently having a baby who doesn't sleep, or dealing with VM. Please help! After extending my previous provider multiple times I've finally been cut off & now left with no internet connection. My partner agreed with ...
No internet but router says it's online
HiI am completely new to virgin and it's been two weeks since install and still no internet access but the router states this when I login, the router is a hub 5x, does anyone know why or how to fix, engineers have said it's tech support but when I ...
Internet Speed Fluctuations: Seeking Assistance
Hello Virgin Media community, I hope you're all enjoying your Virgin Media services. I'm a loyal Virgin Media customer, but I've been encountering some issues with my internet connection recently that I'd like to address with the community's help. He...
Re: Removal of Virgin white inside box
Hi I just called virgin and they said they dont have a department to un-install the white boxes that they fit to inner and outer wall. I am trying to re-do my driveway and the workmen have told me that other people that they did work for were charge...
Self installation kit not delivered
Hi,I ordered a self installation kit to be delivered on 21st September, which hasn’t been delivered yet.After multiple calls and delays, they said it will be delivered by 26th September but I haven’t received any tracking number.Nor do I have the wel...
Can we cancel VM due to Wifi Hotspot withdrawal?
Just had an email from YouFibre saying that VirginMedia customers can leave their contracts early without penalty until the end of October due to them withdrawing the Public Wifi Hotspot feature.I can't find anything about this elsewhere, and the You...
Resolved! No Virgin Media Wall socket .How can I book a technician
Yesterday I had received the VM self installation kit but unfortunately I could not able to connect it since I don't have the VM wall socket , there is an open reach socket /Cox cable and a euro bell wall socket .Kindly help.
4G backup dongle
I seem to be having difficulty with the 4G backup dongle setup. I have received a new dongle and SIM and found out that the SIM needed to be registered for it to work!With the dongle connected to the router, it continuously flashes green (fast). I ha...
