Recent DiscussionsProperty "unserviceable"/too expensive Hi All, new to the forum and looking for advice/help. Decided to switch to virgin media at the start of December 2025 as now need the higher speeds they provide for both work and family. Address che...Installation Delays from November 2025 to January 2026 – Urgent Help Needed Dear Virgin Media Team and Community Members, I am posting this detailed report to highlight the significant delays and poor communication I've experienced with my broadband installation. As a new c...new customer tv + PC different rooms Hi, we are moving to a new property, the property might have had virgin before and i suspect the inlet is in the lounge. We intend to have virgin tv and broadband but i dont know whether i need an ex...Moving WiFi hub My WiFi router was installed upstairs in an undesirable location. We would like to move the hub downstairs to a better location. Hoping someone can help with this Red light flashing, trying to activate. I have an existing wire coming from the wall socket from a previous installation. Do I need to plug that into the router? Or do I plug the one i got today and plug into the left side of the router. I...Longer co-axial cable We are moving the tv hub and router further from the box, so in need of a longer cable. How do ai order this. I looked at other messages, but couldn't see why I could order it. Thanks SolvedInstall issues Hello, I had a virgin engineer visit my property today for install. My house sits on the end/corner of the street so my front drive garden swings around (if that makes sense) to the next house. Ne...Connection time-outs every now and then Hello, My connection is getting annoying time-outs. For several years my connection was stable, but since 4-6 weeks the connection cuts off for 5-60 seconds every 5-90 minutes. Quite random, as you ...Need to book a £25 Non-Fault Call Out for cable relocation Hi, I've just renewed my contract and I need an engineer to move my internal entry point. We have recently added internal wall insulation, so the current cable entry is now too deep/inaccessible. I...Virgin available on my street, but not my house Hello, I am also in the same boat. Using the online postcode checker, Virgin broadband is available for all the other houses on my lane (there are only 8 of us), except mine. I’m desperate to join as...
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