I rang VM today because my hub is showing a red power light and not the normal white light. The light has turned from white to orange to red over several days. I explained that there were no problems with my services, but I was concerned because of h...
My QuickStart for Hub 3 arrived. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. There is no additional slot.if I follow the cable that’s wired in already, it ends with a c...
Hello, I placed an order with yourselves on the 1st September 2022 and it is due to arrive today (06/09/2022).However, I have not had any contact from you since placing the order. I have had no welcome email with account details meaning that I can't ...
My 2nd quick start delivery kit didnt arrive as promised. My 1st quick start kit went missing now promised a 2nd delivery was assured it would arrive yesteday. Yodel again no delivery. In need of landline due to husband being ill so need medical car...
I signed up as a new customer on 25 October for broadband, and received a confirmation email of the order telling me that the self-install pack would be delivered on 28 October and that I would receive a confirmatory email when it was despatched. No ...
Hello.I make the order with Quick Install, but I don’t have any wall socket in my house.What I need to do?
We signed up about 3 weeks ago, with the connection coming via the black box on the BT pole (we insisted on a pre-install visit from an engineer to confirm how we’d get it). The wire would cross 2 gardens, but the engineer said it would all be easy. ...
My 18 month contract is coming to an end and my bill was going to be increased from £25 to £51 for my 250Mb line. Did the dreaded call and was put through to a nice representative who was able to get my bill down to £26.It's still a small increase, b...
Hi, hopefully someone can help. I want to get virgin media broadband installed, every one of my neighbours has access to virgin media except myself. I live in a cul-de-sac where my house is at the end and set back a bit from the road. I have been ...
My contract ended and I wanted to renew it but they were giving me ridiculous prices on the online chat. I read on here that people cancelled and then got calls back with much better prices, which is what just happened to me. My previous contract was...
