Hi I used to live at postcode SO50 9JL now I live at SO50 6AE. The new address doesn't have virgin media access. When I was cancelling my service at the old address the person on the phone said they could see if it is possible to get a cable put into...
Evening all, So I received my new kit almost a month ago now and the home I moved in to, had a white virgin box in the living room wall but it looked quite old. The cable I got in the box to connect the hub to the socket wouldn’t fit properly so I ha...
Hi Everyone, just moved into a property and was sent a quick install kit, however, there isn’t actually a connector port in the Master Socket, but there is a wire coming out of the bottom but it doesn’t connect to anything I’ve been given. If someone...
I'd like to order a 3m coax cable to run between my VM internal box and the broadband splitter. Thanks.
VM applied a new contract without my consent and against my will. After multiple conversations with the "professional" customer service team, the "new" contract still there. even the "professional" Cs team agreed and promised to work back to the orig...
Hi I’ve just got my virgin media kit and have set it up but the only thing in my house for connection is to wires together with screw bits on end. Why is there two and how can I use it??
Ordered a QuickStart Router on 2/3/24 with the preferred delivery date of 5/3/24. Have heard nothing since receiving the pre-contract documents email, and have no account number to sign in with. Rang 0800 052 1734 to try and cancel the order as I wou...
Hi,Recently had the new hub delivered but wasn’t aware a Virgin wall socket was required prior. Can I get an engineer to come round and install one please?
I am having an absolute nightmare getting my services installed and thought that today was the end of it, it wasn’t.I have waited since May last year to get internet installed in my property and have been rescheduled every 2-3 weeks ever since. Ever...
Hi my virgin media outside box was broken and needs to be fixed how can I get help from virginmedia service team?Thanks
