QuickStart, set up and connections
Installing and configuring your kit
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QuickStart/Wall plug

Hi,I recently get my VM QuickStart kit, but it seems my wall plug is not working properly.Wall plug also looks different - it is an "openreach" and it has different socket so I bought adapter to plug a hub, but still there is a problem.Can I have a e...

FTTP coax plug

Hello i need a new FTTP coax plug, mine has blown when the power came back on after a power cut. Virgin want me to wait 4 days for an engineer. Can i get them from anywhere?

Resolved! Removing Excess Wiring Into Router

We are decorating a room and finally got to see the cable mess that connects to the router.The black incoming cable connects to the white cable with a Technetix outlet, which then connects to an Amplifier splitter box, which then splits into two cabl...

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ssc64 by Tuning in
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Neighbour cut cable to our house

Hi there, Looking for advice as the landlord next door decided to cut the fibre cable to our house because "it was hanging loose in front of his door"...Wondering what kind of recourse I can have about this and if a technician can be sent urgently (n...

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Wall Socket Compatibility

Hi there, I recently signed-up with Virgin Media and booked a self-install kit delivery, after setting it all up by following the step by step guide all it does is flash green and it’s been like that for about 2 hours. I’m just wondering if this is p...

Installation of second TV box

Hello, when I got the initial installation done, we were just starting the build of our new extension. So we didn’t connect the second TV box and the engineer put a temporary cable. Now that is finished I need the connection to be finalised and set a...

ClemD by Joining in
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Resolved! Worth buying own router?

Before I start - I'm a tech dummy when it comes to networks etc.Is it worth buying a better router? I currently have a Hub 3 and the WiFi in our house is pretty naff. Our PS4 disconnects regularly, which is becoming an issue when we're using it. (The...