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Saying cant get in area but have boxes in house

Donna1710
Joining in

2 weeks ago

Hi I have just moved into a new house and have virgin boxes already installed in my house but when checking postcode checker and spoke to someone saying I can't get it would you be able to help with this 

 

 

 

Thanks

 

 

 

Donna

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

2 weeks ago

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday.  They may be able to assist.   There could be a valid reason why the property is now marked as "un-serviceable", blocked ducts, over subscribed area, etc.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Robert_P
Forum Team
Forum Team

2 weeks ago

Hello Donna1710

 

We're sorry to hear of the problems at your new property and getting Virgin Media services, we understand the confusion given the boxes and you taking the time to raise this via the forums.

 

It's been a few days since your post, have you been able to speak to the Pre Install team on the number provided? If so, were they able to give you any more information or details as to why installation isn't possible?

 

Rob

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