on 14-11-2023 13:11
on 14-11-2023 14:20
A photo would be helpful if possible. The "two cables" sound very like a Sky dish install. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If it is a loose cable only, you will need one of these to connect the Quickstart cable. https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd
If nothing is found, try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday
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on 16-11-2023 17:12
Hi @georgiac
Welcome to community forums
Sorry to hear you're having issues with your quick start installation.
I have checked the systems at our side and can see that you've already spoken with the team regarding this and have actions in place to resolve this for you.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).