4 weeks ago
Hi, I was wondering if there is a way to move my router and its connection to the wall from one side of the house to the other?
Answered! Go to Answer
3 weeks ago
Hi @shemsley1
There would be a £25 non fault call out charge (it used to be £99) to do the work you require.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
3 weeks ago
Hi @shemsley1
There would be a £25 non fault call out charge (it used to be £99) to do the work you require.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
3 weeks ago
Hi @shemsley1 👋.
Thanks for reaching out to us and welcome to the community Forums, apologies for the delay in responding, I can see that @newapollo (cheers for the assist 😁) has offered you advice on how to get this done. Have you been able to reach out to our contact team regarding this?
Do let us know.
Sabrina
3 weeks ago
Hi Sabrina,
Yeah I have called already and sorted out a technician to come and change it around for me.
Thank you