2 weeks ago
Hi, I was wondering if there is a way to move my router and its connection to the wall from one side of the house to the other?
Answered! Go to Answer
2 weeks ago
Hi @shemsley1
There would be a £25 non fault call out charge (it used to be £99) to do the work you require.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
2 weeks ago
Hi @shemsley1
There would be a £25 non fault call out charge (it used to be £99) to do the work you require.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
a week ago
Hi @shemsley1 👋.
Thanks for reaching out to us and welcome to the community Forums, apologies for the delay in responding, I can see that @newapollo (cheers for the assist 😁) has offered you advice on how to get this done. Have you been able to reach out to our contact team regarding this?
Do let us know.
Sabrina
Monday
Hi Sabrina,
Yeah I have called already and sorted out a technician to come and change it around for me.
Thank you