Could someone at Virgin Media help with this please......
My 88 year-old mother had Virgin broadband and landline installed last April. A new cable was run under the garden and drive to the road and a new router installed inside the house. But it's never worked properly. The service seems to go up and down throughout the day and seems to be getting worse. Smart devices in the house keep reporting they've lost connection to the internet which never happened when she had basic ADSL broadband.
Two engineers have visited and between them have replaced the router and cabling in the house. They've done a speed test and declared the system working fine but the internet connection keeps dropping out many times a day.
Using the Virgin Media online support tools, they say:
o Reboot the router
o There's no problem
o There's a problem in the local area
o There may be a problem and check back in 24 hours
But the problem continues.
I set up the Broadband Quality Monitor from Thinkbroadband and have included some graphs below to show the extent of the problem. I think they prove the problem is not down to wifi signal or anything else inside the house.
I'm now concerned that my mother, as a vulnerable person, may have a problem and be unable to call for help because her internet and landline are down.
Surely this isn't normal and someone should be able to fix it so the connection is reliable. I'm very happy to provide more details if someone contacts me.
1/1/2024:
31/12/2023:
30/12/2023:
29/12/2023:
1/12/2023:
1/11/2023:
1/10/2023:
10/9/2023:
