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Broadband down in NG5

lemonzest
Joining in

2 weeks ago

Broadband has been down for approximately 6hr now in NG5 before complete loss it was intermittent, fault checker in the my virgin media app shows everything ok yet net is down. I've done the usual cycle power and factory reset and it's just flashing yellow at me. Any help please thanks. 

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jbrennand
Very Insightful Person
Very Insightful Person

2 weeks ago

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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