POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
orange light for 3 days and stuck in UPDATE IN PROGRESS ,i did reset it like 3-4 times and nothing,no internet no wifi nothing
After months of bounced back emails to my own domain email address and multiple conversations with my email hosting company, I have discovered my virgin IP address is black listed causing the issue. Spoke to Virgin technical support for 40 minutes an...
Hi, I need my router relocated to improve reception in the house. Please could someone from VM get in touch so that this can be arranged? CheersMartin
I am finishing to do a roof conversion to my flat to have two bedrooms for my children. The wifi is very weak or inexistant in that part of the flat and I asked Virgin to order a wifi pod. This costs £8/ month, I am happy to pay for this on top of my...
Hi, I recently re joined VM for broadband from Sky due to the increased speeds but am experiencing WiFi issues with the Superhub 3 supplied. The signal, stability and speed are unusable when I go out of the room the hub is located. I called VM on Sun...
Hi,I received an e-mail offering a new Hub 4 at no extra cost. I went ahead and placed an order and saved a copy of the order that said "We've got your order". However I have not received an acknowledgment e-mail and there is nothing showing in my Vi...
Over the last couple of weeks I've been suffering with 1-2% packet loss, which causes some browsing slowness and dropped connections. I've rebooted my SuperHub 3 a few times but it always ends up in the same poor state.The broadband monitoring shows ...
Hello,Would anyone be able to help as to why wi-fi calling doesn't seem to work on iphone 15 pro maxI have enabled the setting,via phone dialpad, settings, call setting, wif-fi calling.But no symbol appears on the top of the screen.I tried also via t...
the technician said my power levels are not perfect but it will do. he put a 3db attentuator on gaming feels sluggish, if i restart the hub it feels more responsive but after 24 hours it feels sluggish again.
New hub 5 does not support my smart lights since I switched from hub 3 to 5 ?Any solution please?
