Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
No wifi , no access to TV packages yet Virgin say they’ll charge if I need a new Hub
I’ve had Wi-Fi issues for weeks , eventually after having to reboot twice a day an engineer appointment was made. The Engineer identified issues and changed a splitter, I’ve had no internet since. When I called after I was told it would be 4 days unt...
Hub 3 issues
Right Virgin WiFi is really starting to grind my gears! I’ve now had two of the WiFi pods round the home and the connection to the router is much improved, but my problems are not solved the WiFi shows the connection is full on my devices however the...
Wifi issues need help
Hi, Ran a diagnostic on my router, had loads of move things closer to router, this is impossible to do as these devices are scattered around my house.See photos I have also tried to download the vm connect app but won't connect to my hub Paying a...
Device connection to WiFi pods
Morning all! Having connection issues with the WiFi pod & hub 3, in particular with our smart TV. There was always connection issues with the tv as the hub is quite far away. VM assisted with this and sent a WiFi pod. The pod is much closer now and w...
Hub 4 with no RF Signal after thunder storm
Just had a thunderstorm, and after what seemed like a very close bolt of lightning, my internet cut out.The Hub 4 said 'No RF Signal Detected', and eventually a red flashing light.I had tried powering it off again 4 times. No luck.I spent 90 minutes ...
Neighbours have Virgin Media Broadband but apparently I can't ?
Hi there, so I'm with EE broadband at the moment and monthly bill has just been hiked, so I'm looking at either a new contract there or shopping around elsewhere. I noticed that Virgin Media cable is available in my area (and would give me faster spe...
Broken Coax Cable
All I need is a new cable to my router, I find myself jumping through hoops to get to where I need. The cable near my router is damaged and hanging by a thread.There is no option for replacement hardware on the app so you have to go through endless o...
Broadband issues
Why am I paying £50 per month for this? https://www.thinkbroadband.com/broadband/monitoring/quality/share/80173234d9ae65895b021bf97ec89c94d609b7e5-02-01-2024 The difficulties I'm having doing what I want to do online due to your service is beyond la...
Order WiFi pods please
I recently signed up for Gig1 Full Fibre, and would like to order some WiFi pods as the signal does not make it up to the top floor of my house. Can anyone assist please?Many thanks!
Customer Service Help!
Please can someone tell me how to get in contact with a real person at Virgin Media? My partner and I both work from home and our new wifi has been dropping 4x an hour. We cannot work, my partner works in insurance and his calls are constantly droppi...
