Virgin Media Community

New infrastructure installation and ordering availability

HiWould one of you kind souls be able to check when Virgin Media might be available to order at my address please?We had the black Virgin Media-branded duct installed at our boundary around 5 weeks ago. I understand it can be difficult to pinpoint an...

Equipment return - How to contact Virgin Media without calling?

Virgin seem to want to charge me £40 for a router I sent back to them. I've got the receipt from Yodel when I dropped it off and took photos of the router being packed. They say they haven't received the router. How do I manage to challenge their cla...

Intermittent internet connection

Since February the signal to my TV box is constantly dropping and disconnecting requiring me to reboot my set box and the router nearly every other day. I have another TV box in another room which my son uses and when this happens to my TV box he has...

Approximate 10%Packet Loss showing on BQM

HelloThe last couple of weeks I have started to see packet loss develop on my BQM graph is this something to be concerned about? Does the graph indicate anything. Many thanks.

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Netflix Hacked! still no resolution after 3 months

It appears that i am not the only one that has a problem with their Netflix being hacked!I have been trying to resolve this with VM on behalf of my Mother for a few months now and am getting increasingly annoyed with the lack of comms.So my Mum renew...

Incoming emails are blocked by VM

Emails are being forwarded to my @virginmedia.com acct from a webmail acct but are not appearing anywhere in my VM emails (inbox, spam, bin). VM Websafe has been turned offSender has checked all their servers and there's nothing to show at their end ...

Did Yodel lose my equipment return ?

Hi VM, Sadly I had to cancel my VM. I returned my equipment in the returns box via Yodel 10 days ago but the Yodel tracking link shows it has been stuck at their national hub for the last 7 days. I'm not sure if it is actually stuck there or if they ...

Sky Sports+

Just seen the announcement of Sky Sports+.https://www.skysports.com/football/news/32461/13131189/sky-sports-launches-in-august-to-give-more-choice-to-fans-via-live-streams-app-and-new-channelDoesn't seem to mention Virgin Media anywhere. Curious if t...

Stevenage SG1 poor pings

Need inputs as suffering poor latency in Stevenage in the SG1 areaSupper Hub 3 in modem mode and use Think broadband monitor:-

Speed upgrade - have I double ordered?

Sorry, this is going to be a bit long!I have a feeling I have double-ordered a speed upgrade. Currently I am on a 200 Mbit contract which was upgraded to 350 as a 'Volt Benefit (I think? I had Virgin Mobile phone, now O2.) Shown as M200 M350 in my se...