POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
A week ago I had a problem with Internet and since then my router shows red lights. Internet is fine again though . So I tried the suggestions I found on the Virgin website which explained me that my router is just too hot, but nothing helped. The ro...
Hello,starting yesterday morning, some websites are not accessible, the most important one being the home of the JIRA app, atlassian.net.This would be the most important one, and is really affecting me since I heavily use it work, and I work from hom...
Anybody else started having connection problems to their Ring devices in the last few days?I have 3x devices a doorbell and 2x stick up cameras, had them for a while now and they’ve been working perfectly, then all of a sudden a couple of days ago I’...
Since 16 Apr, I am not able to connect to Signal (Messenger) whenver connect to Virgin Media broadband wifi. I have iPhone and Android mobile tested. Both are not working when connecting with wifi. It works immediately if we switch off the wifi and s...
Hello,Mid of January i have requested to move the address and upgraded to new speed of broadband internet. Virgin sent the box with HUB 3 to that property but i never connected or activated it. There was changes in the circumstances and i didn't mov...
Hi there support. I had a power cut this evening and my router reset. However, since then, the Ethernet has been fine, but the WiFi now fails to authenticate my phone. I have subsequently tried to reset the router, but that has failed to solve the...
Hub 4. Intermittent buffering issues over Wi-Fi VM Connect unable to connect to the HUB (tried all the re-boots/reinstall). Cannot access the router set-up (tried different browsers and devices) 100% Packet loss on Broadband Quality Monitor Real spee...
I have a permanent red light on my hub...it is well ventilated and we have reset it etc. Internet is now dropping frequently. Unfortunately the live chat will not connect and I'm unable to call...can someone please contact me.Many thanks
Hi, I have a similar issue with the existing POD not connecting to the new router. I have tried the connect app but I continually get a message saying " we cannot connect to the server, please try again." Can you help with either or both problems?
Virgin might have the most useless phone service I've ever seen I'm considering leaving just for that reason alone.I'm paying £67 a month out of contract for Fibre Gig1 - all the lines in the area have been ugpraded to the new FTTP Optical system XGS...
