Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 0 replies
  • 52 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Re: Wi-fi calling not working.

Could someone assist with my VoWifi not working?  I'm not even certain if my device will work on the network as the compatibility list isn't available.  If my phone isn't supported do you have a list so I could possibly buy one that will work (The si...

tawke1 by Tuning in
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  • 0 kudos

High latency and packet loss

Hello,I raised an issue this morning re huge packet loss and latency. After about an hour your Level 2 suggested a Hub 5 and looking at my current package cost.Unfortunately their system died and so they said they’d call me back in two hours to arran...

BGL by Dialled in
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  • 0 kudos

Unstable broadband connection in DY8 area

I connect to my work servers via a Client VPN connection. In normal circumstances, I am able to work all day from home with no problems. Over the past couple of weeks, the connection has been occasionally dropping out, but today it drops out after a ...

Refgizmo by Tuning in
  • 3 replies
  • 0 kudos

Virgin WI-FI Pod needed to boost signal

My WI-FI printer keeps asking me to move it nearer to the router which I can’t do due to location in a different room.  The TV in back bedroom also loses signal on and off.  Also I have very low signal that keeps dropping as soon as I go into our pat...

Hub5 Issues

Hi there!I've had to reset my Hub5 3 times already today, as it keeps losing connection. I checked the status in the area, and it reports as fine. When I do a test from the broadband page, it says I need to reboot the hub again, after just having don...

nick67 by Joining in
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  • 0 kudos

SS15 5JA internet down

Internet had been off for nearly 36 hours and we are unable to speak to anyone which is shocking. The timeline to fix the fault is continually extended with no resolution. We are now being sent incorrect messages saying thr issue has been resolved wh...

ZoeB18 by Joining in
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  • 1 kudos

Internet not working

2 days now had solid red light occasional white flashing tried all the usual reset amd turn of amd on checked all wires still not working my neighbour over road is same for the same amount of time 

Chaos22 by Joining in
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  • 0 kudos

Random disconnects

For the past week or two I've been experiencing random disconnects for around 1-2 seconds which will disconnect me from discord/kick me from games.The disconnects happen so quickly it doesn't seem like BQM catches it.I'm also using Ethernet.  

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New hub 3, can’t connect app

Hey, wondering if anyone can help with a solution. My old hub 3 was connected on the VirginMediaConnect app but was replaced today for a new hub 3. I’m all set up on my devices and trying to link the new hub to the app, but I’m getting the below erro...

JL3333 by Joining in
  • 5 replies
  • 0 kudos