Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Trying to access router logs in modem mode

Random issue here. I've lost access to my laptop which has some crucial websites I need for work. I accessed the sites a few months ago, would I be able to find them in admin mode from my router? The router is a hub 3 and I was using it in modem mode...

MC151 by Joining in
  • 1 replies
  • 0 kudos

Broadband working but smart devices don't work

Hub 5 in modem mode with Deco wireless mesh. Many devices connect and work via wired and wireless with Internet access. But in recent days a number of devices have stopped working intermittently. My Amazon Alexa devices and a smart home lighting hub ...

Disabling wifi and using Ethernet .

Hi, I'm not technical at all so apologies if is obvious / doesn't make sense!So, I want to disable wifi on my hub 3.0 router. I want to only use Ethernet cables to access the internet (on 2 smart TVs and a games console essentially) - I'm living with...

Re: VM booster stopped working - trying again

Hi Joseph. I too have a pair of virgin supplied power line boosters pg9072lg. Signal has been fine for ages but recently stopped. Have gone through set up and re pairing to no avail. Noticed the white power light is not on on the booster nearest the ...

Max24 by Joining in
  • 0 replies
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Pathetic Outage updates

Frankly this is not good enough. Not the length of time the problem has existing but the complete inability for proper updates to be posted  


Resolved! Connect app can't find Hub 4

The Connect app is basically useless. It can never find the Hub 4, no matter what I do.I've tried factory resetting the Hub 4 (multiple times), re-installing the app, clearing the app cache, signing out/in.Need a resolution to this, as its the only w...

Permanent red light on hub?

Hi I have had a permanent red light on my hub 3 for the last few days, I have looked online and tried all the steps including using a pin to reset the hub but nothing seems to work. The hub does seem a bit warm. 

17Jojo17 by Tuning in
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Password invalid

I can’t reset my password. It keeps saying invalid no matter what combination of passwords I try. I have seen shed loads of people on here with the same problem and have tried all the tricks the reply from Virgin has suggested!