Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
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Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
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  • 17 replies
  • 42 kudos

Netflix shows missing

Hi, a couple of titles have disappeared on all my devices whilst using Netflix on Virgin Wi-fi. I’ve been trying to watch new series like Love Next Door or just hop back into Friends but they don’t appear to be there anymore whilst using Virgin Wi-fi...

Resolved! Need to move cables

I have moved my living room around and the hub now needs to be moved as cables are stretched.   Can I book someone to fix this.

Less than a week already lost internet

I’ve had Virgin Internet for less than a week and already I’m getting warning signs that are similar to my issues with Sky. This morning the broadband was down (4 days into my contract) security cameras all down, nothing connected. Blue light flashin...

PSingh by Settling in
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  • 3 replies
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Hub 3 Extension Cable

I am rearranging the room where the Hub 3 is and wondered if Virgin Media offer extension cables.I tried talking to the chat option but this just ask d a load of questions that had no relevance.Any help would be appreciated.

Please help desperate for WiFi now

So booked in with virgin a month ago to have fibre installed at my first house that I have now had the keys for for 3 weeks. It’s up a private shared driveway so they sent engineers out and they advised they would need permission from other neighbour...

Dropped Packets

Hello for the past week or so the WiFi has been shockingly slow or no internet due to constant dropped packets with huge red marker in the graph. see attached linkhttps://www.thinkbroadband.com/broadband/monitoring/quality/share/0495dc20d851282580d6c...

MeMyself-i by On our wavelength
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  • 6 replies
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Urgent safety concern with Powerline device!

It has come to my attention, through the VM forum, that the powerline devices provided are a known fire hazard as others have also brought up this concern. This device has already tripped my circuit, and other customers have reported this issue and g...

Resolved! Hub 3 2.5ghz and 5ghz

Hi does the Hub 3 transmit 2.5ghz and 5 ghz? at the same time?I ask because my phone only works on the 2.5 band yet I noticed last week the Amazon Firestick network settings say it's running on the 5 band ?

Moogera by Up to speed
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Hub 3.0 - Flashing Green Arrows

Hi,My hub 3.0 has the green WiFi logo solid, the light at the bottom is solid green but the arrows are flashing green.I have tried all the troubleshooting steps and nothing is working, so have booked a tech in.Question I have: based on the symbols, w...

carvet by Joining in
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  • 1 replies
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