Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Hub5 in Modem Mode with Netgear Router
Just upgraded to 1Gb service (hub 5). Put hub into modem mode and connected (via 2.5Gb port) to my Netgear (AC 2800 Dual Band) router. My PC wired direct to router receives nearly full 1Gb speed. Wi-Fi speed using Pixel 8 right by the router is only ...
Disconnected because I ordered a new hub
They sent me a new hub just before I went on holiday.It said if not connected with 5 days it would cut off my old hub.I did an on line chat and explained that I didn't have time to change it over before going away. I was told that unless I disconnect...
Virgin M Connect App says cannot connect to the server - please try again. Tried multiple times
App also states Ooops something went wrong - we can't seem to identify you right now. Please sign in again. Signed in with the same user name and password as my VM account which I can log into successfully.
Hub 5 channel settings
Hi does anybody have a screenshot of the manual channel settings for the virgin hub 5 ?
Resolved! Broadband connection keeps dropping
HiI'm experiencing constant drops of internet connection recently. This started about 6 weeks ago when the router (Hub 3) at the time started to disconnect maybe once a day. I called tech support who sent a tech out a few days later, the tech thought...
Re: Red light on hub
My hub too has a solid red light even after having tried the pin hole reset. I still have access to the Internet but the hub does feel warm nearer the top side of the device, wven though it's placed in a well ventilated area of the room. The Internet...
Re: Red light on hub
Could you inbox me too please, Having same issues tried online chat and tried calling but the call has been dropped several times. done all the switching on /off resetting and still have issues Thanks
UPS for HUB5
Hi,I am looking for some advice on what UPS I can get for my HUB5 due to some annoying power cuts my area can experience.I already own this for my PC:https://www.cyberpower.com/uk/en/product/sku/cp1300epfclcd-ukbut this is setup completely out of rea...
What does "Connected to: Other" mean?
Looking in the settings of my VM Hub 4, in the Connected Devices list...I noticed that a device I am having issues with has "Other" listed as what it is "Connected To"... Others state my network name and either 2.4ghz or 5ghz...So, what does "Other"...
Hub 3 - Solid Red Light
Hi - my Hub 3 has had a solid red light for several weeks. Although I've started to experience connection drop-outs and instability over the last few days, I appreciate this may or may not be related.Looking on this forum, the "red light" issue seems...
