Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Netflix shows missing
Hi, a couple of titles have disappeared on all my devices whilst using Netflix on Virgin Wi-fi. I’ve been trying to watch new series like Love Next Door or just hop back into Friends but they don’t appear to be there anymore whilst using Virgin Wi-fi...
Resolved! Need to move cables
I have moved my living room around and the hub now needs to be moved as cables are stretched. Can I book someone to fix this.
Less than a week already lost internet
I’ve had Virgin Internet for less than a week and already I’m getting warning signs that are similar to my issues with Sky. This morning the broadband was down (4 days into my contract) security cameras all down, nothing connected. Blue light flashin...
How do I order a WiFi pod?
Have Volt package, WiFi virtually non existent in one room, no obvious means of ordering via VM Connect app, going round in circles. Please help.
Hub 3 Extension Cable
I am rearranging the room where the Hub 3 is and wondered if Virgin Media offer extension cables.I tried talking to the chat option but this just ask d a load of questions that had no relevance.Any help would be appreciated.
Please help desperate for WiFi now
So booked in with virgin a month ago to have fibre installed at my first house that I have now had the keys for for 3 weeks. It’s up a private shared driveway so they sent engineers out and they advised they would need permission from other neighbour...
Dropped Packets
Hello for the past week or so the WiFi has been shockingly slow or no internet due to constant dropped packets with huge red marker in the graph. see attached linkhttps://www.thinkbroadband.com/broadband/monitoring/quality/share/0495dc20d851282580d6c...
Urgent safety concern with Powerline device!
It has come to my attention, through the VM forum, that the powerline devices provided are a known fire hazard as others have also brought up this concern. This device has already tripped my circuit, and other customers have reported this issue and g...
Resolved! Hub 3 2.5ghz and 5ghz
Hi does the Hub 3 transmit 2.5ghz and 5 ghz? at the same time?I ask because my phone only works on the 2.5 band yet I noticed last week the Amazon Firestick network settings say it's running on the 5 band ?
Hub 3.0 - Flashing Green Arrows
Hi,My hub 3.0 has the green WiFi logo solid, the light at the bottom is solid green but the arrows are flashing green.I have tried all the troubleshooting steps and nothing is working, so have booked a tech in.Question I have: based on the symbols, w...
