Recent DiscussionsI've returned my Router but VM is sending texts threatening charges I've received and activated a new router. I have confirmation from Yodel that the old router has been returned to Virgin Media but now I've received a text from Virgin Media saying I will be charged ...WiFi on mobile is dreadful The WiFi in my house appears to be working for everything but our mobile phones are only showing one bar and not responding at all. I have tried rebooting the box etc and running checks on the servic...Where is our Hub 5 A few weeks ago we renewed our long-standing contract with VM. To say we had problems doing so is an understatement. We were told we could have things we couldn't, then an agent forgot to put our re...Faulty modem & IP problem. I have the Hub 5 for 1GB cable that's been running great until a few days ago. I run the modem in modem mode as I use my own router which hasn't given a issue in speed or coverage. However, the virgi...Seriously no modem mode for the 5x I’m really hoping that there are some recent updates as if not it’ll mean Virgin Media are not only incompetent but are outright liars. I have just taken out their gig2 plan and I categorically aske...Red light on Hub 3 I've had a red light on my hub for about a month. After speaking to the support and doing all the usual things they ask you, turn it off, reset the hub, check the wires are connected etc. It still st...Errors, could a VM have a look please. I think there is external noise. The errors are intermittent and come in bursts. 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 22...Wi-Fi connection drops out in the next room Hi, I've been experiencing problems with my Wi-Fi coverage in my flat. The signal is fine in my kitchen where the router is, but as soon as I go into another room (around 5m away) the signal drops ou...High level of T3 timeouts Hi all using a SuperHub 3 which was replaced a few months ago due to a similar issue. Does anyone think this is usually high? Ongoing High Latency, Packet Loss – Engineer Visit Did Not Resolve I'm experiencing ongoing issues with my Virgin Media broadband connection, specifically high and erratic latency with frequent ping spikes and occasional packet loss. An engineer visited yesterday w...
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