Hub 3 Continuous Red - Being told changing stories
My Hub 3 light has been red for several weeks now. I have done all the things to do online. Full Reset. Checking Cables. Turning off and on - all with no change Tried contacting via chat and was told there was nothing to worry about and probably just doing a firmware update (!?). Next time was told its just the LED's age ?? Internet does drop on occasion. More so between Wi-fi and my TV box. Happens constantly meaning catch up or streaming is unavailable. Anyone else having same issues.
No internet for several days. 5x solid red cw8 postcode.
Going round in circles following the idiot (literally in my case) guide. Yes I know the internet is broken. Yes it is powered on and all the connections are the same. Removed all and plugged back per the guides and a solid red persists. I can’t for the life of me get through to the call centre, what is going on? Been down since 29/8 later on in the day I think. how do I report this?Red light on hub reported and VM cancel technician
I have read elsewhere on this forum that red lights on hub 3 should not be ignored. I have had a solid red light for several weeks now. During this time I have checked the cables mulitple times, done multiple power cycles and two pinhole resets... still solid red. I explained this to a chat bot, then to person on the vm chat support, who eventually booked a technician visit for tomorrow. Then this morning i get an email and text saying the visit has been cancelled because the issue as been fixed. Email explains that they know it is fixed because they have been monitoring my account usage. Well... at no point did i say that i had no internet... so the fact i am using it does not mean my issue is fixed. And the light is still red. Others on here have said the solution is normally a replacement hub. Any advice on how to get this?
My Hub has a constant red led
Hi, My hub has now been showing a constant red led for the last 3 or 4 months now, maybe longer, I have tried everything, turning it off at the mains, reset, full factory reset and nothing resolved this, its still constant red I have no idea if the unit has a fault or what, do I need a new hub? Dave