Going round in circles following the idiot (literally in my case) guide.
Yes I know the internet is broken. Yes it is powered on and all the connections are the same. Removed all and plugged back per the guides and a solid red persists.
I can’t for the life of me get through to the call centre, what is going on? Been down since 29/8 later on in the day I think.
how do I report this?
What happened to VM's claim of a special team for XGS-PON issues ?
Is there a known fault in your street, try both methods:
Call the local fault line: 0800 561 0061 – this is an automated number.
https://www.virginmedia.com/help/check/status/identification/identify
Forum TeamHi Barnton,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've been having an issue with your hub and connection. Checking things here, we can see you've spoken to the team and they've advised further steps are needed.
If you need any further updates, pop back and let us know.
Many thanks,
