Forum Discussion

gazman72's avatar
gazman72
Tuning in
23 days ago

Hub 3 Continuous Red - Being told changing stories

My Hub 3 light has been red for several weeks now.

I have done all the things to do online.  Full Reset.  Checking Cables. Turning off and on - all with no change

Tried contacting via chat and was told there was nothing to worry about and probably just doing a firmware update (!?).  Next time was told its just the LED's age ??

Internet does drop on occasion.  More so between Wi-fi and my TV box.  Happens constantly meaning catch up or streaming is unavailable.

Anyone else having same issues. 

Hub3
Red LED
WIFI

3 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    23 days ago

    Very common - search this board.  Its due to a failing/fading cheap LED in the Hub.  Is usually not a fire risk but it does mean that the Hub's overheating warning ststem is compromised.   A VM person will be along soon and offer to swap the Hub out - usually for another (refurbished) Hub3.

     

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    21 days ago

    Hello gazman72

     

    Thanks for taking the time to raise the red LED on your hub to us, we understand the concern this can cause and are happy to take a look at this for you.

     

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

    • Anonymous's avatar
      Anonymous
      20 days ago

      But the Hub 3 with the obviously failing LED will need to be swopped out for, ideally a newer one. You have arranged this, no?