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MattVahiboglu's avatar
MattVahiboglu
On our wavelength
4 months ago
Solved

Hub 3 constant red light, but not hot

Hi, my Hub 3 is displaying a constant red light. The light turned red over a few hours and has been constantly red for 3 days.

The hub is standing in an open space with nothing covering it. The hub is not hot to touch. I have turned it off overnight but it came back on red.

I'm not getting anywhere with chat/whatsapp/phone. Based on similar forum posts and resolutions I believe I need an engineer to look at it, and possibly replace it.

Hub3
Red LED
  • MattVahiboglu's avatar
    MattVahiboglu
    3 months ago

    For anyone else with this (seemingly common) problem: the engineer decided almost immediately to replace the hub. 

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    3 months ago

    Hey MattVahiboglu,  thank you for reaching out and I am sorry to hear about this red light issues.

    I am going to send you a DM but please do try these steps in the meanwhile;

    • Turn the power switch off on the back of the Hub.

    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

    • Then use the power switch to turn the unit back on. The Hub should now operate normally.

  • MattVahiboglu's avatar
    MattVahiboglu
    On our wavelength
    3 months ago

    For anyone else with this (seemingly common) problem: the engineer decided almost immediately to replace the hub.