Forum Discussion

kdoganorak's avatar
kdoganorak
Joining in
3 days ago

Red light on hub reported and VM cancel technician

I have read elsewhere on this forum that red lights on hub 3 should not be ignored. I have had a solid red light for several weeks now. During this time I have checked the cables mulitple times, done multiple power cycles and two pinhole resets... still solid red. I explained this to a chat bot, then to person on the vm chat support, who eventually booked a technician visit for tomorrow.

Then this morning i get an email and text saying the visit has been cancelled because the issue as been fixed. Email explains that they know it is fixed because they have been monitoring my account usage.

Well... at no point did i say that i had no internet...  so the fact i am using it does not mean my issue is fixed. And the light is still red.

Others on here have said the solution is normally a replacement hub. Any advice on how to get this?

Hub3
Red LED

1 Reply

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    12 hours ago

    Hello kdoganorak.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with the red light on your Hub and the original appointment being cancelled
    I'd like to investigate this for you and arrange a swap as soon as possible.

    In the meantime, can you make sure the Hub is well ventilated and away from any direct sources of heat.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check your logo at the top right of your screen, that would be great. 
    Gareth_L