Forum Discussion

narl's avatar
narl
Tuning in
2 months ago

High level of T3 timeouts

Hi all using a SuperHub 3 which was replaced a few months ago due to a similar issue. 

Does anyone think this is usually high?

 

7 Replies

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 months ago

    This does not look abnormal. One or two T3 errors a day is not unusual. It is a downside of using DOCSIS technology that some of the upstream channels are susceptible to noise. If you are getting over 100 a day then it might be worth investigating.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    If the figures are now fairly stable, the issue has passed.

    We also see similar or bursts of downstream errors logged, often it is no more than an engineer working out of sight at a local street cabinet connecting a new customer. 

  • narl's avatar
    narl
    Tuning in
    2 months ago

    The power levels overall, seem to be slightly elevated, I know as long as it is below 50 it’s usually okay. 

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      2 months ago

      Hi narl, thank you for your posts.

      We're sorry to hear about the issue you've been having 😔 How have things been since your most recent post?

      Advice on how to fix internet problems can be found here. 

      Please pop back to us at your earliest convenience.

      Thank you for your support nodrogd and Client62 👍

      Regards,
      Daniel

      • narl's avatar
        narl
        Tuning in
        2 months ago

        Hi Daniel. 
        I have rebooted the modem / hub a few days ago, there seems to be an awful lot of errors, and the power level seems to be somewhat elevated. 

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 months ago

    I miss the feature (not a bug) of super hub 1 that resets the timeout counts every 24hr...