POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi, we recently changed our subscription and was informed it includes free boosters. We have a 3 story home and the WiFi is not great in particular in the top bedroom. How do we request the 3 Free boosters we are eligible for?
HelloJust got back from volunteering at my local parkrun to the Error Code CS9004 ? It's wiped out my Brodband and TV !!! No Engineer until Monday pm and the Virgin Hub is flashing Red !Anyone able to help please....Thanks
Since about 10pm on 04/11/23, two Samsung phones (different models) and our Samsung TV have not been able to connect to the Wifi. All other devices in the house - lights, iPhones are ok, but not the Samsungs. Was there an update on 04/11 which mean...
I received a new hub today but the power cable provided is the wrong one and doesn't fit in the hub. It says there should be a blue sticker but ours doesn't have this and is the wrong shape. I have called (8th) but a technician can't come for a week ...
I have been using Devolo 1200 powerline for several years with a Hub 3 and all has been fine. I have just re-contracted and 3 days ago Virgin ‘updated’ the hub to my new 250gb broadband speed. Immediately, the powerline stopped working. I have reboot...
I have recently had issues with my two Wi-Fi pods not working, contact virgin media and they sent replacements out which I have installed.Both have stopped working again, I have again phoned virgin media and there solution is to send some more Wi-Fi...
I too have the same issue. Now reset the router a number of times and disconnected all cables but still have solid red light. Any chance I could also book in someone to come have a look?
Hi everyone,I had a mesh WiFi system which unfortunately malfunctioned so stuck with just using the HUB5. I’m on the Gig1 plan and have tested it on the lounge where the router is and it’s fine. But the kitchen is 12mb and the bedrooms upstairs range...
I have the XL package I get download speeds of about 350MBPS. For the past three weeks I have been experiencing latency on my network across all my devices. The problem manifests itself as follows: multiple times throughout the day I start a browser ...
Have a new hub 5 but my white pod will not connect and continues to pulse white and not be found or installed on the connect app even when connected to the hub with an ethernet cable.Any ideas?
