Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Wifi showing no internet access
Wifi showing No internet access
100% packet loss every 30 mins - phone and chat support not helpful
Hi Everyone,I have an issue with my connection that I have had previously. I wasn't happy that the problem just 'went away' without anyone able to provide me with an explanation. Basically, every 30 minutes the signal to my router stops for about 30 ...
Hub 3 has started regularly showing red light
I seem to be having the same issue as https://community.virginmedia.com/t5/Networking-and-WiFi/Re-Red-light-hub-3/td-p/5475794 (where the resolution was an engineer replacing with hub 5). Tried going through the phone but it was sending me down the p...
Ordering a WiFi pod
Swapped to Virgin Media on 1st March, coming from BT full fibre. Opted for 1 meg broadband thinking I’d benefit from the best available router. The router was installed in exactly the same position as the BT router, yet signals upstairs are very poor...
Frequent T3 timeouts and internet dropping
I have been getting this issue on and off for the past 6 months. The modem is reporting lots of T3 timeouts causing the internet to drop for a few minutes. This seems to be happening at random times, and is getting more frequentI have the Hub5 setup ...
Resolved! VMconnect won’t connect to hub5
Hi just got VM today and tried to set up the VM connect app and it just says hub not found I’m on the same network and everything is connected and working just the app won’t connect? thanks Adam
Hide SSID
Hi, I can see from some other posts that help is out there, however I contacted Virgin to try and get help and depending who I was passed to, depended on the answer I was getting. So hopefully I can get the help here. I have a HUB 3 and I am wanting ...
Poor comms during loss of service
Coinciding with a letter notifying of an above inflation price rise just a few days prior, we recently experienced a full loss of internet - and a shocking lack of communication from VM.We noticed internet access had gone down in the early hours of T...
Resolved! Frequent drop outs on both wifi and ethernet
We have M250 Broadband with Volt Speed Boost to M350 using a Hub3. Brief drop outs are frequent (say every half hour). This isn't really noticeable when streaming TV but when we're working from home we remote into servers that disconnect when the br...
Red light on hub
Wifi signal in my house has been very weak over the last week or two, and i've now seen there is a permanent red light on the hub. I've restarted and done a pin reset but the red light is still there and the broadband is very weak. Please advise what...
