POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi.Red light is showing on my hub for about a week now. I followed all the steps, checked cable connection, reset, factory reset etc. and it didn't help. Hub doesn't feel hot, is well ventilated and away from other devices. Wi-Fi is very poor, discon...
Hi I believe I might need to replace my hub. I have turned it off for 10 minutes and tried a factory reset, but the red LED does not turn white, which is what it has been in the past [normal operations]. The hub is in router mode as well. As you...
Have followed all the advice on here to reset the hub 3 but still have the red light which suggests I need a new hub . Customer services are non existent and as I work from home part time leaves me asking what I do next . Really unimpressed with vir...
We've had a new modem, was upgraded when we went for a higher speed. Everything connected with no issues apart from our Ring Doorbell, it's complaining of a weak signal and keeps dropping out . I thought the newer models been sent out have stronger s...
Horrendous time in the last week or so with dropouts. Some DS errors but "normal" overall. Nothing has changed in CPE environment or inside line of demarcation so most likely a cabinet issue.F010953554 was opened when this started but resolution time...
Hi All,I've had problems now for about 2 months with packet loss and complete failure at 14:00 every day.I'm using WIRED! not Wifi so no amount of extenders you send will help.Cables have been changed, used different PC'sIve had the hub replaced with...
So I'm not the first and no doubt I'll not be the last to ask about this.Recently got the v5 hub to replace my v3 and had 1 pod to remove a blackspot for WiFi in the house. This now no longer works and spends it's day blinking a white light.Phoned vi...
I'm currently facing an issue with resetting my password. Whenever I try to use the reset link sent to my email, I'm getting an 'Expired Token' error message. Has anyone encountered this before, and if so, how did you resolve it? Any insights on what...
Hi. I'm making this post as i'm struggling with an issue and virgin media hasn't been very helpful on the phone.Since the 13th of October my broadband has repeatedly dropped out, or been very laggy. When it completely drops off it can be down from 20...
HelloI’ve had 3 WiFi pods over the course of the last 18 months, all been working fine until the past week when one of the pods on the landing has started constantly flashing red, overheating and omitting a noise from the fan. Have tried numerous fix...
