Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Wake up to WiFi being off.
Since Christmas I've had an issue with waking up to find none of my wireless devices working. According to the self help test on the support page it wants to reset my hub because it see an issue which means I have to set up my WiFi +Guest WiFi ever...
Connecting to WiFi
Hi all need some help. I have aVM hub 5 set on modem mode and 3 deco X20 mesh set up. The problem is connecting Phillips Wizz lights. When the app checks the network “ broadcast (UDP) on local network “ fails. I did manage to connect one bulb but wou...
Resolved! Router Relocation
Afternoon,My router is currently located adjacent to my TV (downstairs in the corner of the living room). It’s been there since first install around 12 years ago and at the time was considered the best place. Now that our Wi-Fi needs have evolved thr...
Gone Away Form
I just received a email saying that "We have received your Gone Away form and will now review the details. You can expect a response within 48 hours." I am meant to move into my new apartment on Wednesday and worried that this will delay the delivery...
Resolved! Hub 5 no internet connection
For the last five days or so my Hub 5 has stopped connecting to the internet in the evenings, mainly between 7pm and 10pm. Last night, it was off for around an hour, despite a reboot, and even when it did come on, it took another hour or so before th...
Failure to attend installation appt
Had a failed installation on Saturday 16th - engineers didn’t turn up. Received differing information over the phone - one agent saying the the field engineer had cancelled the install due to us living on a busy road?! and mention of a nearby tree no...
Can't order pod
After running the Virgin Media Connect Home Scan, it gave me a 'poor' result and said we needed a pod for the identified black spot. We should be entitled to this as part of our Volt package, without needing to upgrade, but the app just keeps sending...
Resolved! How do I book a technician?
My WiFi signal keeps dropping out. I've done a test on my HUB and it says there is an intermittent issue. My post code area is not showing as having any issues. I keep going through the routine of turning off the HUB, checking the wires and sockets I...
Shocking customer service - Full loss of service 5 days - DO NOT RECOMMEND VM
Monday 11th March - I came home after work and there was a technician working outside my property presumably doing something for the neighbours VM connection. Didn't think much of it but later discovered my connection is not working. Phoned customer ...
Firmware update scheduling
It's about time Virgin allowed you to schedule Hub updates or just do them overnight.Two so far this week at really inopportune times.
