How do we get the free boosters?

[HayleyForsdick]

Hi, we recently changed our subscription and was informed it includes free boosters. We have a 3 story home and the WiFi is not great in particular in the top bedroom. How do we request the 3 Free boosters we are eligible for? 

[jbrennand · Accepted solution]

See this...

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To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - you say they are free to you so they are worth trying - they should work for you.

VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max - See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.  Subsequently up to three can be sent out.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.