WIFI ISSUES

[Sophiecourtney]

Hi, I have a question, I’ve got a Xbox series X & a Nintendo switch that can not connect to the WiFi for DNS issues I have tried everything I am wondering if it is an actual issue with the WiFi service rather than the consoles themselves 

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What happens if you connect them by ethernet? 

[Client62]

Connecting to the Wi-Fi and then having a DNS lookup failure can point to
1) Wi-Fi Pausing or MAC address blocked
2) Lack of Wi-Fi signal strength

[Ayisha_B]

Hi @Sophiecourtney 👋

Welcome to our Community Forums and thanks for your post.

Have you been able to connect via ethernet?