Superhub 4 red light

[qwakuk]

Left it off for a while and it has cooled down, turned it back on a tries to make a connection  and back to a red light

[jbrennand]

See this

_______

Hub 4

Here’s what the lights mean on Hub 4:

Solid white light

This is normal for the first minute or so after you first turn the Hub on.

Red light

This means there’s an issue with the cable connections. Make sure all cables coming into and out of the Hub are pushed in firmly.

[qwakuk]

sorted thanks

[Kath_F]

Hi qwakuk, 

Thanks for taking the time to post on the community and for coming back to us to update us on things. 

We're really glad to hear that things are resolved for you now. 🤩 If you have any further issues going forward then you know where we are.

Take care,

[qwakuk]

Just happened again today

Left it off for a few minutes and started up again but assume the SH4 has issues and needs replacing ?

[Tudor]

Solid red LED on a hub4 means no internet connection and is usually not a hub problem. Check all cables and see if there is a local issue.

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.