Random lag

[Han2]

So have been having issues recently, VM came out and replaced the cable from the street outside house to a point on the house wall. Just a short run basically was damaged in “garden” underneath the concrete. Anyhow that fixed the last problem of disconnects which deteriorated to total loss.

anyhow a week or so later I’m noticing random freezing on webpages, just taking a long time to load. Other times perfectly fine, speed is fine etc. it just weird random lag. 

just wondering could it be a signal power issue that needs calibrating? The first tech that came out said our signal was terrible. (Before the cable replacement)

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	259000000	9.5	41	QAM 256	16
2	139000000	12.5	41	QAM 256	1
3	147000000	12.3	41	QAM 256	2
4	155000000	11.8	41	QAM 256	3
5	163000000	11.2	41	QAM 256	4
6	171000000	10.8	41	QAM 256	5
7	179000000	10.4	41	QAM 256	6
8	187000000	10.3	41	QAM 256	7
9	195000000	10.5	41	QAM 256	8
10	203000000	10.4	41	QAM 256	9
11	211000000	10.6	41	QAM 256	10
12	219000000	10.4	41	QAM 256	11
13	227000000	9.9	41	QAM 256	12
14	235000000	9.7	41	QAM 256	13
15	267000000	9.5	41	QAM 256	17
16	275000000	9.1	41	QAM 256	18
17	283000000	8.8	41	QAM 256	19
18	291000000	8.8	41	QAM 256	20
19	299000000	8.6	41	QAM 256	21
20	307000000	9	41	QAM 256	22
21	323000000	9.4	41	QAM 256	24
22	339000000	9.3	41	QAM 256	26
23	347000000	9.3	42	QAM 256	27
24	355000000	9.2	42	QAM 256	28
25	363000000	9.6	42	QAM 256	29
26	371000000	10.2	42	QAM 256	30
27	379000000	10.2	42	QAM 256	31
28	387000000	9.8	42	QAM 256	32
29	491000000	8.7	42	QAM 256	33
30	499000000	8.2	42	QAM 256	34
31	507000000	7.7	42	QAM 256	35
32	515000000	7.5	42	QAM 256	36

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	32	12
2	Locked	41	24	10
3	Locked	41	31	47
4	Locked	41	33	12
5	Locked	41	32	70
6	Locked	41	23	36
7	Locked	41	24	23
8	Locked	41	30	24
9	Locked	41	24	11
10	Locked	41	31	56
11	Locked	41	26	81
12	Locked	41	38	57
13	Locked	41	33	82
14	Locked	41	30	9
15	Locked	41	49	81
16	Locked	41	31	81
17	Locked	41	32	0
18	Locked	41	38	82
19	Locked	41	16	0
20	Locked	41	33	12
21	Locked	41	46	12
22	Locked	41	43	4
23	Locked	42	29	81
24	Locked	42	18	10
25	Locked	42	23	10
26	Locked	42	27	81
27	Locked	42	20	11
28	Locked	42	22	84
29	Locked	42	16	9
30	Locked	42	13	0
31	Locked	42	13	51
32	Locked	42	15	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

43

7.0

1261762543

0

[Client62]

Preferred Downstream Power level are between -7 to + 7 dBmV, with + 10 dBmV as the absolute max,
several channels exceed + 10 dBmV.

You mention lag, but don't include any network flow stats:

https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see Latency / Jitter / Packet loss.
Do share a screen shot of the results.

[Alex_RM]

Hi Han2,

Thanks for posting, and sorry to hear you're still having some issues with the service. 

Have you been able to do what Client62 has suggested?

Is this still a problem?

Alex_Rm