Intermittant Broadband

[Psaunders01]

Hi, is the only option here to get an engineer sent out?  I am new to virgin and my service has been up and running for about 2 weeks.  But every day we are having 2 or 3 periods where the broadband just stops out.  Restarts etc don't help.  This can range from 5-90 minutes.  Please let me know.  Thanks. 

[Client62]

Which VM Hub do you have ?

What lights show on the front of the Hub during a 5-90 minute outage ?

[John_GS]

Hi @Psaunders01 

Thanks for posting and welcome to the community.

Sorry to hear of the issues with your broadband. As your service is dealt with a ringfenced team, please do call us on 150 / 0345 454 1111 and we can assist further.

Best wishes.