Cables on front of house

[Jace123]

Hi,

Can the virgin cables be removed from the front of our home?

Thanks,

Jaime

[jbrennand]

They can be removed - but best done by VM or it could introduce "noise" into the network which could affect your neighbour's connections

Are you a customer of VM?  If not.. do the cables also service other properties as well as yours (some photos would help).

What's the reason do you want them removed?

[japitts]

VM often take a position that removing their equipment could cause issues with future installs, and that unless there's a demonstrable H&S risk - they won't expend effort or resource doing so.

Photos would all help

[Jace123]

Hi,

Is it possible for VM to contact me to remove these. I am not a customer & don't need these cables in the future.

[japitts]

Can you post some photos as per previous posts requesting them?

[Kath_F]

Hi Jace123, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

I'm sorry to hear you're wanting to remove some cables. As mentioned above, we would only look to do this if there is a health and safety risk. In most cases, we would then perform the relevant work to make things safe and secure. 

I can refer this over to an area manager but would need some information and pictures of the cables too. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

[Jace123]

Hi,

Thanks for your response. I've messaged you the info.