In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi I was messaging with Paul_DN on Friday about my number being deactivated when migration to O2 failed. I was told the number would need to be reinstated then I'd need to get a PAC code and ask for manual migration. Paul said it had been successfull...
I just received an outstanding payment demand of £24.00 from O2 for my volt/Oooph bundle. For a SIM that is still in the packaging, never used.After 90 minutes on various calls this afternoon (many just rang forever and cut off, others just loop you ...
Can anyone explain what advantage it is to virgin media bundle customers, to have their mobile contract moved to O2? This was a merger, not a split!We now have to deal with 2 companies instead of one, both of which don’t know what the other is doing!...
Hi,Oomph package member here, paying £111 per month for tv, mobile, and broadband.I paid my August bill for £111 on August 30th. Today (06/09/23) I got a text saying my bill for O2 (£24.98) is late and I need to pay in 4 days or I will be charged an ...
Been switched to 02 from Virgin mobile and told I need to set up a direct debit with 02. Is this correct?
I had an (undated) letter from Virgin Media around 3 weeks ago stating migration to O2 proceeding, and saying Virgin will continue to move me up to 5 November. However, on 26 October I received an email stating that 'Your request to leave Virgin Mobi...
Had serious issues with Virgin ever since the contract was taken out in June. Daughters number has never been able to receive calls or texts. Finally given up and asked them to cancel the airtime part of the contract but how do I know that this has b...
Sorry I can’t reply to the reply from Paul_DN but please can I check that the number sent to O2 is the one ending 006? Many thanks
Please could someone check on the progress of my number being reinstated? It was automatically deactivated on Nov 5 after migration to O2 failed a month before. I was told by the 789 team on Nov 6 that it would be reactivated within 7-10 working days...
been with virgin for years ,got an oomph package with a free unlimited sim card ,just been deducted 24.95 from my bank account by o2 for a free sim i had for taking out the virgin package,not happy my virgin bills have gone through the roof £160 odd,...
