In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
This is on behalf of my mum. I switched her to Virgin a few months ago with a PAC code and keeping her existing number. I notice now that her texts are coming through as coming from the number that came with the sim, not her regular number she had po...
Hi my mobile account is moving to O2 ,but I cannot set up account. It's saying account not active .
Hi, I request proof of purchase of my order made in December 2019. This is urgent for insurance purposes if not I am liable for repair fees. I am requesting a PDF invoice to be sent out listing both the mobile and the Nintendo Switch I purchased in ...
I'm pretty much in the same situation this guy here has posted about. I.e. I've dug out an old Lobster 485 that hasn't been used in 10+ years, and have exhausted all avenues in regards to unlocking it. I provided the phone's IMEI and phone number fo...
HiI am still paying for my device to Virgin media, however I have lost my credit agreement details.These were sent to me in December 2022 after appealing on this forum but unfortunately I didn't retain the details. Please can these be emailled to me?...
Hi, I have lost my Credit Agreement details, I can't log in to see my contract and see how much I have left to pay off my phone.
Why am I not getting any response to my email for proof of purchase it states a reply within 24 hours it's been a week now and no reply. No one seems to want to help
Hi, I am having the same issue. Tried multiple browsers and have called the tech helpline twice with no fix. I recently started a new contract after my old one expired, think this might be the issue. Child safe and virus safe are both showing as o...
I've been attempting to have people call me to see if they can. They cannot. I had phone problems with the SIM not being read on the switch date, and now have a new phone. Upon looking at my SIM details it says Virgin SIM, unknown number.It's strange...
Hi,I have Virgin Mobile sim on a family plan, and the phone I use for it has stopped working. The insurance company requires me to provide proof of usage in respect of this device, and that I need to contact my network provider to request this.Upon r...
