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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 316 Views
  • 0 replies
  • 0 kudos

Handset blacklisting

Hi, I have been trying to get my handset blacklisted for insurance purposes. I had been using a handset with my virgin mobile sim in it, unfortunately this handset was stolen. My insurance have stated I need the handset blacklisted but during serval ...

O2 alleging unpaid bill - help!

Hi allI could see similar posts but not quite the same situation I am in.I returned home today to discover a letter from O2 saying I owe ÂŁ24.98. The letter is a notice of full service restriction and states it I do not pay they will disconnect the de...

Scage by Dialled in
  • 1113 Views
  • 8 replies
  • 1 kudos

hub isnt near telephone conection

my main computer is up stairs with hub , main telephone conection is downstairs , so no good , option 1 is to call virgin and tell them to disconect my main line phone im paying for , or run a cable upstairs and that aint going to happen 

bigdom1 by Joining in
  • 275 Views
  • 2 replies
  • 0 kudos

Replacement Sim

Hi there, I lost my sim abroad, and won’t be back home (UK) for another 3 weeks. I need a sim to continue use mobile data roaming while I am here (Ireland). Could you please send out a replacement sim? Thanks

MY mobile account

I thought Virgin mobile moved to  O2?  Why am I getting messages from virgin mobile saying I have not paid my monthly bill when I currently pay O2.......also where do I get a copy of my mobile contract? I go on line and I have one contract but there ...

albertz11 by On our wavelength
  • 413 Views
  • 3 replies
  • 0 kudos

Change to O2 while overseas

Hello. I have been with vergin mobile since 2014. I have arranged a new contract with them this April 2023. I was told we would change to O2 which is fine by me but they keep sending email about the conversion to O2 services and that they need the SI...

Mouness by Joining in
  • 224 Views
  • 1 replies
  • 0 kudos

Advice needed sim only and volt

Hi,I currently have a virgin sim only contract but also have a unused 02 sim as part of a volt package. I have received a email today saying that my virgin sim only contract is changing to o2 and a new sim card is being sent out. My question is am l ...

Moving SIM contract, currently out of country

I have just received an email advising that my contract will be cancelled on 10th Nov if my sim doesn’t get transferred over.  I am currently out of the country working and have been for a few months but I am back at the end of the year.   Is there a...

Caseylou by Joining in
  • 196 Views
  • 1 replies
  • 0 kudos

Complaint not dealt with properly

Have an issue with Virgin Mobile Customer service where as a result of such bad service, I've decided not to make any payments to my Virgin Mobile Finance account. It's terrible customer service I've had so I'm within my rights to not pay. I mean if ...

Is there a way to stop outgoing international calls?

Hi all, I am new to Virgin Plus (currently has a postpaid BYOD plan). Previously with Freedom prepaid, I was able to turn off outgoing international calls so that I wouldn't by accident call a US number and get charged for international calls.With Vi...