In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Since being moved over top O2 for mobile services, they keep telling me that i am due for an upgrade but that ANY existing agreement with Virgin will still run. I have 3 credit agreements, but have no way of finding out which number they relate to. I...
I have 2 VM accounts. 1 account is for my TV, email, home phone and O2 sim card. The other account is for a mobile phone and O2 sim card. Both these accounts use the same username (email) I can't mind my password for the second account (mobile phone ...
Hi. Can you help me find my Provider Order Reference Number in order to forward to Broadbandchoices, please?
I currently pay £32 for just internet (250mb) and that's about to go up 8% with the price rise. Almost everyday I get a call from an overseas call centre offering to upgrade me to 1Gb, new hub, TV recording box and a 4GB SIM for £41. I'm considering ...
Signed into My O2 account today and got the chance to upgrade, all I had to do was pay £162 to pay my next 12 months of my existing contract and then the cheapest option was to start paying £17.99 a month to double my data which I currently don't use...
So I've checked all my emails and spam/junk and I cant seem to find my security key! And when I click where to find them, it redirects me to a broken website! Can I have some help please
I need some help recovering my security key to pay off my credit agreement. I can’t find the original email. can anyone help please?
Good Morning,I am trying to pay off 2 handsets, but do not have the details, I have sent numerous e=mail, and called but no one seems to be able to help, i have moved and lost all me old details, so cannot login to check?
Dear Friends in the Community, I wish to publicly thank John_RS, and Alex_RM for their assistance. They have been patient, understanding, efficient and swift with their replies. If only other companies could copy their example! I usually find comp...
Good afternoon I moved over to o2 last year, and I would like to know why I pay £25 to you and a further £18 to o2 please? Thank you
