I have 2 mobile contracts both which were originally created with Virgin, these have now switched over to O2. When opening the app I am being told I can upgrade the handsets however may still have an outstanding credit agreement with Virgin. I no lon...
Spent about 20 minutes on the phone trying to find out my details to login for my agreement (lost the initial email when I took the phone out). I was then given a phone number when transferred 'just incase' it cuts out... it cut out... I called the n...
I have been a loyal virgin mobile/media customer for over 12 years and i never really had any issues with receeption handset or customer service up to about 3 yrs ago.it all started going wrong when 10 months in to my mobile phone contract I tried re...
Hello, I need to retrieve my credit number and security key in order to access my mobile credit agreement taken out before the switch to O2 but the original emails with the information have been lost. Can the two emails be resent?Kind Regards
I took out a Virgin Media IPAD contract in October 2020.I know it’s due to end soon but cannot access the contract (via the email sent in 2020) and when speaking with the Virgin Media team (3 x phone calls this morning) - no-one can find my account b...
Hi, I want to pay off my existing mobile phone loan balance. I don't know my account login details or who to contact about it since being transferred to O2.Thanks
Virgin Media has been taking £17 a month from my account for a year longer than they should have! So I’m paying o2 and Virgin for my phone. I can’t get on to app to cancel, forgot password and the reset email never arrives. Tried calling but have no ...
I need to retrieve my credit number and security key in order to access my mobile credit agreement taken out before the switch to O2 but the original emails with the information have been lost. Can the two emails be resent?
Hi, can anyone help me before I lose all sanity. Several years ago we took out a Virgin Mobile contract, things were great but then it went to O2 and I can't find any details anywhere so I can see when the handset agreement ends and when the actual O...
When i complained about the increased price of my package in September 23 I was offered an upgrade in broadband speed and reduction in price. I accepted, my contract was changed and after going through the pain of the changeover to a new router (anpr...
