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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 694 Views
  • 0 replies
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Resolved! Sales calls from 02081xx xxxx

I've recently been getting calls on my VM mobile from numbers starting 02081 offering me a new O2 deal with big discounts.The callers do not know my name when I ask who they want to speak to. I am already on an 18-month discount plan with several mon...

AndyR98 by Tuning in
  • 17557 Views
  • 7 replies
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Lost Phone

Hi there, I've recently lost my phone and would like to cancel the SIM card incase anyone tries to use it.

jstraker by Just joined
  • 281 Views
  • 2 replies
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Resolved! Virgin sim scam

Over the last couple of months mycare O2 have been demanding money for a mobile account I do not recognise.  I owe, apparently, £56.  I called them and after a lot of investigation by a  very patient guy at the other end, turned out that it was for a...

greekgod by Joining in
  • 2465 Views
  • 23 replies
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Transfer sim to o2 - not informed

I had an Oomph package that included broadband and a free sim.Last year the #sim which has never been used was transferred to #o2. I was never informed of this by either companyI noticed DD payments going out for £10 and cancelled the authority (whic...

70BYt5h by Joining in
  • 130 Views
  • 1 replies
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Complaint not resolved and unable to challenge

I am beyond cross with the response recieved to my complaint.It reads like my original complaint wasn't actually read or understood and again directs me to call o2 regarding my virgin mobile finance credit agreement. It also advises that I can ring o...

Zenfrozt by Joining in
  • 271 Views
  • 1 replies
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O2 network data

Hopefully someone from virgin may take a look this. I have the volt package with the O2 SIM . when at work I can not get any data for most of the day.The 02 signal checker says area has great coverage BUT ALSO SAYS there is a known problem in the are...

ajacko71 by Tuning in
  • 173 Views
  • 2 replies
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Resolved! Old mobile account

Hi all.I've just joined Virgin Media again after a 4 year break.  I have a old mobile contract but do not have access to my old email. How do I access my old details to update address etc?Thanks

security key

I need some help recovering my security key.  ive got the credit agreement but cant find the key. Been phoning o2 and virgin all morning to no avail. Can anyone help please?

jafjaf1 by Joining in
  • 133 Views
  • 2 replies
  • 0 kudos