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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Please help with security key it's a nightmare

I was with Virgin been merged to 02 I'm trying to see how long is left of mobile contract and it's asking for a security key. I definitely wasn't sent one iv checked all previous emails.  Iv spent so long messing about things shouldnt be so difficult...

Sarah872 by Joining in
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Credit agreement and security key

I’m trying to find out when my contract which started with VirginMedia ends. I’m having trouble getting the information to work and their site has been painful to use. 

Mishmosh1 by On our wavelength
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O2 related SIM question

I tried to post in the O2 sub and the post button wouldn't let me press it.I'm assuming my SIM card is too old for 5g so need to swap it over to a 5g SIM, I do get 4g but would like 5g, my phone is capable.Anything I find when researching states busi...

zedmo by Joining in
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Missed DD and Credit Agreement

HiI bought a phone plus SIM card from Virgin 2 years ago. The SIM card has now been cancelled because I am not using it anymore - which I haven’t even received confirmation it has or a final bill. No idea if it actually has! I changed my bank account...

Security key

Hi how do I get my security key as I have deleted the original email that it was sent on?

Resolved! Changing direct debit

I have a loan agreement with virgin for my handset  and trying to seek help how to change direct debit details, I only have the loan agreement with virgin mobile and trying to figure how to sort it was sent to o2 via twitter team but that's not the a...

I wan to pay off my credit agreement

Hello, I have an outstaing load and I want to pay it off, for a handset. I can access my load agreement but there is not option to pay it- please can you help me. Thanks.