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Change Direct Debit

I have a mobile phone credit agreement, I am trying to change the Direct Debit but all the links do not work I have tried calling, however as I do not have a Virgin Media account the automated system will not let me speak to a advisor. I need to have...

Virgin mobile handset loan

How do I go about finding out how much is left on my Virgin handset loan please? I keep going round in circles!

VLT71 by Joining in
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Need area referece

I need to help someone reset their Virgin password. They are a bit old and forgetful, I have their date of birth and account number but no idea about the Area Reference. I can't find their contract with Virgin and the monthly bills don't show it. How...

Credit agreement information for Handset Loan

My last two payments for my phone loan repayment have not gone through. When I called Virgin Media and o2 about this, no one has any recollection of my loan agreement. I have been able to log in and find out how much I have left to pay, however, it s...

Re: Credit agreement balance

Hi was you able to figure this out? I am also having trouble finding any information about my handset loan agreement. Both Virgin Media and o2 have no recollection of it....

Resolved! credit file amendment

Hi I have been using virgin mobile more than 10 years. In my credit file there was a payment of £14 was default in Jan 2022. But how and why it happened I was completely unaware. I found out from my virgin media customer service there has NOT been an...

loan agreement - trying to pay off

how on earth do i get in touch with someone to pay off this loan agreement !!! i am going round in circles...no phone number, no pin, no emails to verify, it is ridiculous service !!     [MOD EDIT: Subject title changed for clarity]

Credit agreement balance

Where can I find my credit agreement balance?  I took out the agreement in 2022 and have the credit loan agreement but the security key I have in my emails is not recognised when trying to log in.  Thanks

emma234a by Just joined
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Phone bill

Rang today due to my  bill asked to have a manger ring me back as I was very un happy with vigan media and the way it was all done and was told no that only way a manager will ring you is if the problem wasn't solved I said I wasn't happy and would l...

Abbey3 by Joining in
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