Can’t Login

[DLV]

My dd failed so I went to login to pay manually for my mobile.  However I cannot login.

I get the wrong password/email combo error but I can confirm I am 100% using the right credentials.

I’ve tried changing password buts it’s also failing with the same error.  I haven’t logged in for a year or so, so I’m unsure how long this has been the case.

After a search I see this has happened many times before anyone got the solution?

[David_Bn]

Thanks for reaching out to us @DLV, and a very warm welcome to you!

Sorry to hear of the failed direct debit for your mobile handset, and the subsequent attempt to make a manual payment.

I'd be happy to assist you further on this, check out the envelope in the top right hand corner for a private message from me.

Thanks,

David_Bn