In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Good morning everyone I hope you’re well,A few days ago, I upgraded to the ultimate volt bundle, as the UK team gave me a pretty good deal to renew my contact.As I now have 2 separate contracts and accounts (one with Virgin for Broadband, TV, Landlin...
29th of September taken new contract with Virgin for £65 per month (including £150 credit towards the bills), however wifi coverage upstairs was extremely poor and after spending number of times on the call to customer service, I was offered to upgra...
My dd failed so I went to login to pay manually for my mobile. However I cannot login.I get the wrong password/email combo error but I can confirm I am 100% using the right credentials.I’ve tried changing password buts it’s also failing with the sam...
I am trying to find out whether the credit agreement has finished on a mobile but don't have access to the number or security code.
Hello, I've been a loyal customer with Virgin I recently noticed a default on my account, I did set up a direct debit but for some reason it did not go through without me knowing and I would like to discuss the possibility of having it removed. I bel...
Hi, my first post . I can see this thread is over a year old but rather than start a new one I thought I would try here first. I have the identical problem I want to see how long my contract is to pay for my phone . I have tried everything I can but ...
Hello, I am trying to reset my pin for my virgin handset credit agreement. I just keep getting redirected to o2.
Similar issue for me but arguably worse. 04/2021 - Virgin media sold me a bundle and insisted i take a Sicard which I did not want, stating its free anyway. They advised me to discard it if i wasn't going to use it which i did. 12/2023 - 02 logged 2...
I currently have a 30 day contract ultimate oomph unlimited sim. I will soon be taking out a new virgin media tv and broadband contract to replace my old ultimate bundle. My question is what happens to the ultimate oomph sim when I move to a new virg...
The exact same thing has happened to me and I’ve a year left at £53
