Wifi box never arrived and no account number

[Nell7]

We ordered the wifi contract on 24/09/23 to be delivered on 28/09/23 but it never arrived and no customer service help was received because we weren't provided with an account number in any of the confirmation emails. How do we get an account number or confirm that the order is cancelled and no payments will be taken? 

[Adri_G]

Hi, Nell7. Thanks for your post and sorry to hear of the missing kit that we sent out to you recently, have you spoken to our Sales team at 0800 183 1234 where you can quote your order reference and check it's progress? We can also confirm if your order has been received well and/or gone through properly as well as whether we've posted your equipment, let us know how you get on. ^AG