Managing Your Account - Cable - Page 355

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Trying to contact Virgin - don't want to renew

Do not want to renew my broadband contract I’ve tried everything to contact virgin but had no joy [MOD EDIT: Subject title changed for clarity]

Not installed

6 weeks still not installed correctly , stay with sky or bt

Typo in email

Hi everyone,I used my university email to sign up for VM broadband but there’s a typo in it so I never got any confirmation email. How do I go about changing it to the correct email? I have really bad social anxiety and would rather avoid calling Vir...

Log in - email issues

After email account was hacked couldn't sign in. Was fixed but not working again. Email addresses linked to my account are both incorrect. Help would be appreciated Thanks [MOD EDIT: Subject title changed for clarity]

Moved House - New Contract not showing in ebilling

I moved house recently and had new services installed on 11th September at my new home. I was disconnected from my previous address on this date and had the final bill through for that address and a first bill for my new address issued. I have been w...

Email verification

I can't verify my email I keep getting g repeated messages to click link then it send me back to the start Can some one help me

I haven't received the transcript of my live chat with Jie on 1st October

Awaiting transcript of live chat

Resolved! Unable to get account details after getting VM again

Hi All,I've been unable to get any details of my package and landline number etc... since rejoining VM. We moved home and the area did not have it, we are now in a permanent home and were able to get VM again. The package was ordered a few weeks back...

Amazon voucher not received

Its now over 4 months since i signed up for a deal for broadband. they said they would send me £80 amazon voucher within 3 months. i sent a complaint last week that i have not received it. still no reply and no sign of voucher.

£3 rolling credit not been applied to first bill

Signed up to Virgin Media last month and agreed on sign up with the agent he would apply a £3 rolling credit and surprise surprise first bill is wrong no credit has been applied.Even got it in writing from the sales agent. Phones up Virgin yesterday ...

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